FAQ

EVERYTHING YOU NEED TO KNOW ABOUT PAYMENT PROCESSING

Clear answers to common questions from UK business owners and merchants.

Whether you’re just getting started or looking to switch providers, understanding how payment processing works can make a big difference in your business operations.

We’ve put together this FAQ to help you understand the key details — from how funds are settled and which payment types are supported, to fees, compliance, and the flexibility you can expect when working with us.

Explore the sections below to find answers tailored to small businesses, retailers, service providers, and multi-location operators.

Whether you’re just getting started or looking to switch providers, understanding how payment processing works can make a big difference in your business operations.

We’ve put together this FAQ to help you understand the key details — from how funds are settled and which payment types are supported, to fees, compliance, and the flexibility you can expect when working with us.

Explore the sections below to find answers tailored to small businesses, retailers, service providers, and multi-location operators.

What is Payment Processing?

Payment processing refers to how card transactions (debit, credit, contactless, etc.) are securely transferred from a customer to your business. We help you set up and manage the systems that handle these transactions efficiently and compliantly.

How Quickly Will I Receive My Funds

Most clients receive funds within 1–2 business days. Some providers offer instant settlements , 7 day settlements or next business day settlements. We’ll match you with the right solution based on your cash flow needs.

Do I Need A Card Machine Or Can I Take Payments Online

Both are possible. We offer:

Card machines for in-person payments (portable, countertop, or mobile)

Online payment gateways

Virtual terminals

POS system integrations

We tailor the setup to your business type.

What Types Of Businesses Do You Support?

We work with:

Independent retailers

Hospitality venues (cafés, bars, restaurants)

Beauty salons and wellness clinics

Professional services

E-commerce stores

…and many more. Whether you’re a startup or a multi-site group, we can help.

What Are The Fees?

Fees vary by provider and your business type. Common charges include:

Transaction fees (e.g. Debit Card/Credit Card/Corporate Cards/Auth Fees)

Monthly service fees (if applicable)

Terminal rental /Purchase

We aim to reduce your costs while improving your service. We’ll walk you through a clear quote before anything is set up.

Can you Help Me Switch From My Current Provider?

Yes. We make switching easy and stress-free. We’ll review your current setup, compare providers, and manage the migration with minimal disruption.

Do You Support Google Pay, Apple Pay And Contactless?

Absolutely. All modern terminals we provide support contactless, mobile wallets, and tap-to-pay technologies.

Is There Any Long-Term Contracts?

Many of our partners offer flexible terms, including short-term or rolling monthly contracts. We’ll help you avoid unnecessary tie-ins and find the best setup for your needs.

What Support Do I Get If Something Goes Wrong

You’ll have direct access to UK-based support, available via phone, email, or live chat. Many providers also offer same-day terminal swaps and 24/7 technical assistance.